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How can we help?

Email [email protected] with your question. A searchable help center is on the way.

Support center

Getting started

Your first fax, adding people, mailboxes

Articles coming soon

Sending faxes

Email, portal, cover pages, retries

Articles coming soon

Receiving faxes

Inboxes, secure links, routing rules

Articles coming soon

Fax machine lines

Adapter setup, lights, troubleshooting

Articles coming soon

Numbers and porting

Keep your number, add numbers, timelines

Articles coming soon

Billing and plans

Invoices, pages, upgrades, cancelling

Articles coming soon

Security and HIPAA

Your BAA, MFA, audit log, retention

Articles coming soon

API and integrations

Keys, sending, webhooks

API docs coming soon

Faxera Academy

Short videos for the people who set Faxera up and the people who use it every day.

Video coming soon

Admin setup

Users, mailboxes, routing. About 15 minutes.

Video coming soon

Front desk basics

Send, receive, forward. About 5 minutes.

Video coming soon

HIPAA habits for faxing

Secure links, retention, the audit log.

Video coming soon

For partners

Branding, adding clients, billing.

Email us

[email protected]

Support is by email for now.

Through your provider?

Contact your IT or phone provider first. They can reach us directly.