Terms of service

The short version. Faxera is a business service. You pay monthly or yearly, can cancel anytime, and get a 30-day money-back guarantee on your first payment. Your faxes are yours, and a signed BAA protects them. You agree to follow the fax laws, including the ban on junk fax advertising. Fax machine lines carry fax only, never voice or 911 calls.

The agreement

These terms are an agreement between Strategic Results Group, Inc., doing business as Faxera ("Faxera," "we," "us"), and the business that creates a Faxera account or uses Faxera ("you"). They cover faxera.com, the Faxera portal, the API, fax machine lines and adapters, and portals we run for partners (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these terms, our privacy policy, and your Business Associate Agreement. If you accept for a business, you confirm you have authority to bind it. If you have a signed order form or enterprise agreement with us, it controls where it conflicts with these terms.

Faxera is for business use only. It is not offered to consumers for personal, family or household use.

Your account

• You must be at least 18 and give accurate account details, and keep them current.
• You are responsible for everything done under your account, including by people you add as users. Keep sign-in details private and tell us right away at [email protected] if you suspect unauthorized access.
• Your account admins control users, mailboxes, delivery settings, retention and multi-factor sign-in. We strongly recommend turning on multi-factor sign-in for every user.

The service

Faxera lets you send and receive faxes by web portal, email, API and fax machine lines.

• How delivery works. Faxera receives every fax in full, stores it, and then delivers it. When a fax machine on a Faxera line shows "OK," Faxera has the fax, not yet the recipient. We confirm final delivery by email or in the portal.
• Retries. If a destination is busy or doesn't answer, we retry on a set schedule and then report the result. We can't control whether a recipient's fax machine answers, has paper, or is turned on.
• Where you can fax. At launch, you can send faxes to numbers in the United States and Canada. We will add other countries over time.
• Resolution. Faxera sends in standard and fine resolution. Color and super-fine faxing are not supported.
• Changes to features. We improve the Service over time. If we remove a feature you pay for in a way that materially reduces the Service, we'll tell you at least 30 days ahead, and you may cancel and receive a prorated refund of any prepaid fees for the remaining term.

Free trial

A free trial lasts 14 days or 25 pages, whichever comes first, and needs no credit card. When it ends, sending and receiving stop until you choose a plan. If you don't choose a plan within 30 days after the trial ends, we delete the trial account and its faxes.

Plans, pages and billing

• Plans and prices are listed on our pricing page or in your order. Prices are in US dollars and do not include taxes.
• Billing. Plans are billed in advance, monthly or yearly, and renew automatically until cancelled. We charge the card or account on file through our payment processor, Stripe.
• Pages. Pages you send and receive count toward your plan's monthly pages, shared across your whole company. Each transmitted page counts once, including cover pages. Unused pages don't roll over to the next month.
• Extra pages above your plan are billed at your plan's per-page rate at the end of each month.
• Changing plans. Upgrades take effect right away and are prorated for the rest of the billing period. Downgrades take effect at the start of the next billing period.
• Taxes. You pay any sales, use, telecommunications or similar taxes and fees that apply, except taxes on our income.
• Price changes. We'll give you at least 30 days' notice by email before a price change affects you. Yearly plans keep their price until renewal.
• Failed payments. If a payment fails, you have 7 days to fix it. After that, sending stops, but you keep receiving faxes for 30 days so nothing important is missed. If payment is still not made, we may suspend or close the account.
• 30-day money-back guarantee. If you are not satisfied, email [email protected] within 30 days of your first paid charge and we will refund that charge in full, whether monthly or yearly, and close the account. Loaned adapters must be returned. A purchased adapter is refunded if returned in working condition within the same 30 days. The guarantee applies once per business, to plans bought directly from Faxera. Partners set their own terms for their clients.
• Refunds. Apart from the guarantee, fees are not refundable, including for partial months or unused pages, except where these terms say otherwise or the law requires.
• Billing questions. Tell us within 60 days of a charge if you think it's wrong. We'll review it in good faith.

Fax numbers and porting

• Numbers. We assign fax numbers from our carriers. While your account is active and paid, a number is reserved for your use. Like every phone service, the number itself belongs to the carrier, not to you or us.
• Porting in your existing numbers is free. You authorize us to act as your agent with your current provider, and you confirm you have the right to move the number. Port timing depends on your current provider.
• Porting out. You may move a number you use with Faxera to another provider while your account is in good standing, and for 30 days after cancellation. We don't charge to port out.
• After cancellation, numbers that are not ported out are released to the carrier after 30 days and may be reassigned to someone else.
• We can't guarantee a specific number or area code will be available. A carrier or regulator may require a number to change, and we will give you as much notice as we get.

Fax machine lines and adapters

• Loaned adapters remain our property, or the property of your partner if you bought through one. Return a loaned adapter within 30 days after the line is cancelled, or we may charge the purchase price shown on our pricing page.
• Purchased adapters are yours. Updates we send to them remain covered by these terms while they connect to Faxera.
• Your side of the connection. Fax machine lines need working internet and power at your site. Faxera can't deliver to a machine that is offline, unplugged, busy or out of paper. We'll keep the fax and retry.
• Don't open, modify or reconfigure an adapter except as our instructions say. We update adapter settings remotely.
• Compatibility. Fax machine lines work with standard fax machines and multifunction printers that connect to a phone jack. Tell us your model and we'll confirm before you order.

No voice or emergency calls

Faxera lines carry fax only. They cannot make or receive voice calls, and they cannot call 911 or any emergency number. Don't connect a phone, alarm panel, elevator phone, medical alert device, or payment terminal to a Faxera adapter. Keep another way to call 911 at every location.

Fax laws and acceptable use

You are responsible for following every law that applies to your faxing, including the Telephone Consumer Protection Act and the Junk Fax Prevention Act (47 U.S.C. 227) and the FCC's rules (47 CFR 64.1200 and 68.318).

You agree that you will not use Faxera to:

• Send unsolicited fax advertisements. You may send fax advertisements only where the law allows, such as with the recipient's prior express permission or an established business relationship, and only with the opt-out notice the law requires. You must honor opt-out requests within 30 days.
• Hide who you are. Every fax you send must show, at the top or bottom of each page or on the first page, the date and time it was sent, your business name, and the sending fax number. Don't falsify or remove that information.
• Send content that is unlawful, fraudulent, threatening, harassing, or that infringes someone else's rights.
• Send malware or try to break into, overload, probe or disrupt the Service, other customers, or any network.
• Use numbers to collect faxes for third parties as a "drop box," resell the Service without a partner agreement, or share one account among unrelated businesses.
• Get around page limits, security controls, or rate limits.

We may block faxes, numbers or senders that break these rules, and we act on complaints. Report abuse to [email protected].

Your content

• Your faxes are yours. "Content" means the faxes, files, cover pages and numbers you send and receive through the Service. You own it. You give us permission to host, copy, convert, transmit and display your content only as needed to provide the Service to you, and as your BAA and our privacy policy allow.
• We don't use your content for advertising, marketing, or training artificial intelligence models.
• You're responsible for your content, for having any consent you need to send it, and for entering the right fax numbers. Misdirected faxes caused by a wrong number entered on your side are your responsibility.
• Retention. Your company sets how long faxes are kept, from 30 days to 7 years. Expired faxes are deleted permanently. Download anything you need to keep longer.

HIPAA and your BAA

Every plan includes a Business Associate Agreement, which is part of these terms. If your content includes protected health information, the BAA governs how we handle it and controls over these terms if they conflict. You are responsible for the settings you control, such as who has access, multi-factor sign-in, and whether faxes are delivered by secure link or as email attachments.

API

API keys are confidential and tied to your account. Keep them secure and rotate them if exposed. We may set reasonable rate limits, described in our API documentation. We may change the API, and we'll give at least 90 days' notice before removing an endpoint you use, unless a security or legal issue requires faster action.

Partners and their clients

If you are a partner reselling Faxera under your own brand, the partner program terms we provide also apply. You are responsible for your clients' use of the Service, for passing these terms (or terms at least as protective) and a BAA on to them, and for your own billing. If you connect your own Stripe account, your clients pay you directly. Faxera takes no part of those payments and is not a party to your billing relationship with your clients.

If you get Faxera through a partner, your partner is your first contact for support and billing, and the partner's terms with you govern pricing. These terms still govern your use of the Service. If your partner stops offering Faxera, we'll give you a reasonable chance to move to a direct Faxera account or another provider, including porting your numbers.

Availability and support

We work to keep Faxera available at all times, but we don't promise uninterrupted service. Planned maintenance happens outside US business hours when possible. Support is by email at [email protected]. Uptime commitments and service credits are available only in a signed enterprise agreement.

Faxera depends on telephone carriers, the internet, and recipients' fax equipment, which we don't control. We are not responsible for delays or failures they cause.

Suspension

We may suspend all or part of your account, with notice where practical, if you don't pay, if your use breaks these terms or the law, if your account appears compromised, or if your use threatens the security or operation of the Service or other customers. We'll restore service once the problem is fixed.

Cancelling and termination

• You can cancel anytime in your account settings. Monthly plans end at the close of the current billing month. Yearly plans end at the close of the current year and are not refunded for unused months.
• We can end this agreement with 30 days' notice for any reason, and refund prepaid fees for the unused part of the term. We can end it sooner if you materially breach these terms and don't fix the breach within 10 days of notice, or immediately for illegal use or junk fax campaigns.
• When your account closes, sending and receiving stop. Your admins can download faxes for 30 days. After that, we delete your content as the BAA describes. Fees already owed remain due.

Our property

Faxera, its software, design, documentation and brand belong to us and our licensors. These terms give you a right to use the Service while your account is active, not ownership of it. If you send us suggestions, we may use them without obligation to you.

Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that every fax will be delivered, that the Service will be error-free, or that it will meet requirements we haven't agreed to in writing.

Limits on liability

To the fullest extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
• Each party's total liability under these terms is limited to the fees you paid Faxera in the 12 months before the event that caused the claim.

These limits don't apply to your payment obligations, your indemnity duties, or liability that the law does not allow to be limited.

Indemnity

You will defend and indemnify Faxera against third-party claims, fines and costs arising from your content, your faxes (including claims under the Telephone Consumer Protection Act and junk fax laws), or your breach of these terms or the law. We'll tell you promptly about any claim and let you control its defense, though you can't settle a claim that admits fault for us without our consent.

Disputes

• Talk first. If you have a dispute with us, email [email protected]. We'll try to resolve it informally within 30 days.
• Governing law. Florida law governs these terms, without regard to conflict-of-law rules.
• Where to sue. Any lawsuit must be brought in the state or federal courts in Palm Beach County, Florida, and both parties consent to those courts.
• Jury waiver. Both parties waive the right to a jury trial.
• Individual claims only. Claims must be brought individually, not as part of a class or representative action.
• Time limit. Any claim must be brought within one year after it arose, unless the law requires a longer period.

Changes to these terms

We may update these terms. We'll post the new version here with a new "last updated" date. If a change materially affects your rights, we'll email account owners at least 30 days before it takes effect. If you don't agree, you can cancel before then and receive a prorated refund of prepaid fees. Using the Service after a change takes effect means you accept it.

General

• Notices. We send notices to your account owner's email. They count as received 24 hours after sending. Send legal notices to the address below and to [email protected].
• Electronic records. You agree to receive agreements, invoices and notices electronically.
• Assignment. You may not transfer this agreement without our consent. We may transfer it to an affiliate, including a Faxera company owned by Strategic Results Group, Inc., or to a successor in a merger or sale.
• Force majeure. Neither party is responsible for delays caused by events beyond its reasonable control, such as carrier outages, natural disasters, war, or government action. This doesn't excuse payment.
• Export. You will follow US export control and sanctions laws in using the Service.
• Independent parties. Nothing in these terms creates a partnership, agency or employment relationship.
• Whole agreement. These terms, the BAA, the privacy policy, and any order form are the entire agreement on this subject. If any part is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
• Survival. Terms that by their nature should last beyond termination, such as fees owed, content deletion, disclaimers, liability limits, indemnity and disputes, continue after it ends.

Contact us

Strategic Results Group, Inc.
Attn: Faxera Legal
4521 PGA Boulevard, Suite 301
Palm Beach Gardens, FL 33418
Email: [email protected]
Phone: 561.570.3800